Volunteer in guest services

Guest Services shifts available

2021-22 Season shows

Pippi Longstocking, Apr. 22-May 8, 2022
Calendar Girls, June 3-19, 2022
Roald Dahl’s Matilda The Musical, July 8-31, 2022

Due to changes in procedures, all guest services volunteers are asked to attend a training session. The training will take place at the start of your first shift.

The 2022-23 Season was announced. Shows include:
Guys and Dolls, Sept. 9-25, 2022
Harriet the Spy, Oct. 28-Nov. 13, 2022
Rodgers & Hammerstein’s Cinderella, Dec. 2-18, 2022
Go, Dog. Go!, Jan. 6-22, 2023
August Wilson’s The Piano Lesson, a co-production with Pyramid Theatre Company, Feb. 3-19, 2023
The Hundred Dresses, Feb. 24-Mar. 12, 2023
Kinky Boots, Mar. 17-Apr. 2, 2023
How I Became a Pirate, Apr. 21-May 7, 2023
Native Gardens, June 2-18, 2023
Little Shop of Horrors, July 14-Aug. 6, 2023

2022-23 Season schedules will be posted in summer.

The Playhouse uses VolunteerLocal.com. This user-friendly website allows you to view available guest services shifts and check your schedule, all from the comfort of your home computer! When you sign up for a volunteer shift, you will receive an email from Volunteer Local, requesting that you confirm your shift. Please confirm your shift to complete your sign-up.

Safety Guide, updated Mar. 2, 2022

Our safety guide has been updated and reflects these main changes: The Playhouse no longer requires masks in the building. However, masks are welcomed! If it makes you more comfortable, please feel free to wear a mask. We understand that individual healthcare is a matter of personal practices and choices.

We do ask that you stay home:

  • if you are feeling sick, or
  • have a positive test, or
  • have had exposure to someone who has COVID

Please note: The Playhouse remains committed to providing a healthy and safe environment for volunteers and guests. Should circumstances change once again, mask mandates return, or the CDC alters their recommendations, we will follow the most stringent guidelines. Click here to read our changes as of Mar. 2, 2022.

Feel free to reach out to David Kilpatrick, Playhouse executive director, with questions at any time, 515.974.5353.

Arrival times for guest services

  • John Viars Theatre productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:30 PM, Wednesdays-Saturdays, and 2:00 PM Sundays.)
  • Kate Goldman Children’s Theatre productions: please be here one hour before curtain time (Curtain times: 7:00 PM Fridays, and 1:00 PM and 4:00 PM Saturdays-Sundays.)
  • Family Holiday Classic productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:00 PM Thursdays-Fridays, and 2:00 PM Saturdays-Sundays.)

Upon arrival, guests services volunteers meet with the house manager. At this time, you will be assigned to serve where needed including ticket reviewer, usher, and greeter.

Ticket Reviewers

Ticket Reviewers greet the guests as they enter the theatre. They verify the date and time on tickets and direct guests as needed. Ticket takers have the opportunity to see the show after all guests have been seated. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

Ushers

Ushers greet the guests, escort them to their seats as needed, and hand out playbills. If there are any late arrivals, it will be the responsibility of the ushers to seat them at an appropriate time, as quietly as possible. Ushers have the opportunity to see the show after all guests have been seated. Ushers are stationed throughout the lobbies during intermission to answer guest questions. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

Greeters

Greeters are stationed at the east and west entrances to answer guest questions and direct them, as needed, to the ticket office or auditorium. Greeters may also be asked to take intermission drink orders for Director’s Circle donors or to assist at the photo stop. Greeters have the opportunity to see the show after all guests have been seated. Greeters are stationed throughout the lobbies during intermission to answer guest questions. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

If your plans have changed and you are unable to volunteer for your date and time, call The Playhouse ticket office as soon as possible, at 515.277.6261.

For more information about volunteering with guest services, contact Elissa Johnson, house manager, 515.974.5352.

Playhouse Archives Online

More than 30 passionate volunteers have digitized our historical documents resulting in more than 119,000 pieces of data! Our dream is to have our online archive encompass our 103-year history and be publicly available as a searchable database.

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